Frequently Asked Questions

Who is Atlas AVU?
Our seasoned staff of AV design and installation professionals include members whose industry experience span over 4 decades. We pride ourselves on the fact we have been able to assemble a team that represents the best of the best, each having strong specialization in categories such as home automation, commercial design, and high end audio, etc.

From the simplest of TV installations to the most technically advanced custom home or commercial audio projects, Atlas has the experienced and expert staff to confidently handle them all.

Why shop at Atlas AVU?
Shopping at your local AVU store means that you are supporting your local economy. Each member of the AVU group is a local “independent” retailer who’s involved in your community. Furthermore, independent retailers have a better knowledge of the products they sell compared to “Big Box” retailers. Our motto is “Same Price – Expert Advice”. Try us, you won’t be disappointed!

What about service and support?
AVU retailers are well aware that providing a high level or service and support is the best way to keep their customers happy and to keep them coming back. Many of our stores are “Authorized Service Centres” for major brands such as Sony, Samsung, LG, Panasonic and others. AVU also offers Guaranteed Protection Plans (GPP) on most products which provide you with peace of mind.

What is GPP?
GPP stands for “Guaranteed Protection Plan”. This plan provides 100% coverage for a total of five (5) years, including the manufacturer’s warranty, on audio/video products and major appliances. 

Does Atlas offer delivery and installation?
Most AVU retailers offer delivery and home installation of your new A/V equipment. Please ask your local AVU store for details.

My local AVU store is no longer in business. What do I do?
Contact our head office and we will direct you to the closest AVU retailer. In many cases, we will assume all responsibilities regarding extended warranty plans that you have purchased from one of our retailers in the past.

Does Atlas AVU have an online store?
Yes. You can find our online store under “Products” on our main menu bar or at the following direct link.

Are all products in your online store available at an AVU store?
No. Your local AVU store may not be authorized to sell products available in our online store. Please check with your local AVU retailer for more details.

If I purchase a product in your online store, can I pick it up at my local AVU store?
Yes. After adding products to your shopping cart, during the checkout process you will be asked if you want your order delivered to your home, or if you want to pick it up at one of our store locations.

How do I find out the status of a product that I sent in for repair?
Please send out an email to the following address: service@avu.ca. Make sure to indicate in your message the product name, brand, serial number (if applicable) and the service number that has been assigned to your claim.

Where do I apply for price protection?
Visit our national website at www.avu.ca, or find out more details regarding our price protection policy here.

Do all stores carry the same brands or products?
No. Each AVU store location offer different products and services. Please check with your local AVU store for details.

Who do I contact to update my email subscription details?
Send an email with your new contact information at the following address: flyers@avu.ca